At Habersham Candle, we are committed to ensuring your order reaches you promptly and efficiently. Below are our shipping policies and details to help you understand our process.

Processing Timelines

• Order Processing - Once you place your order, our team will typically process and ship it within 3 to 5 business days.

• Seasonal Delays— Please know that processing and shipping may be slightly delayed during sales, promotions, and peak seasons.

Shipping Costs

Our shipping cost structure is designed to be straightforward and reasonable:

• Central and East Coast - $6.99 per order

• West Coast - $7.99 per order

• Free Shipping - Get free shipping on orders over $100.00

Shipping Restrictions

• Continental United States Only - We do not ship to Alaska, Hawaii, or any destinations outside the continental United States.

Shipping Methods

• Carrier Selection - We handle the shipping carrier selection to provide you with the best possible service. 

Thank you for shopping with Habersham Candle. If you have any questions about your order or our shipping policies, please do not hesitate to contact our customer service team ([email protected] or 1-877-823-5138).

Return Policy

At Habersham Candle, we want every purchase to bring happiness and satisfaction. If you're unsatisfied with your purchase, our return policy is here to assist you.

Return Window Time Frame

• Items must be returned within 15 days of the delivery date.

Conditions for Eligible Returns

• Items should retain their unused original condition.

• Photos of the returned products and a photo of the shipping box are required to process your return.

• Unsure if your item qualifies? Please contact our Customer Service Center at [email protected] or 1-877-823-5138.

Return Process Details

1. Contact Customer Service

• To initiate the return process, email [email protected] or call 1-877-823-5138 with your order number and reason for your return.  You will receive a response with approval to return your package or requesting additional information.

2. Prepare Your Package

• Keep the original packaging intact. To ensure safe delivery back to our facility, securely pack items in their original packaging.  If items arrive broken, the refund amount may be impacted.

3. Ship Package

• Customers are required to cover the shipping cost of returning your item(s) to us.

• Please note - shipping fees are non-refundable.

4. Processing Your Return

• Once we receive your package, we will inspect the product and upon our approval, your refund will be issued minus the original cost of shipping.

• Give us up to 5 business days for processing, after returning the item. We will notify you by email once your return has been processed.

• Take note that original shipping fees are non-refundable.

Damaged Items for Return

• Contact customer service at [email protected] or 1-877-823-5138 with your order number, details of the damaged item, product photos and a photo of the shipping box.  You will receive an email from customer service with details on replacement of your damaged order.

• Photos of the returned products and a photo of the shipping box are required to process your return.

• Keep the damaged item and shipping box until customer service gives instructions as to what to do with the damaged item and shipping box.

Exchange Item

Don’t like the fragrance you ordered?  You can return eligible items within 15 days for a refund or credit.

• Item must be in unused original condition. 

• Contact customer service at [email protected] or 1-877-823-5138 with your order number, reason for exchange and the new fragrance you would like.

• Keep the original packaging intact. To ensure safe delivery back to our facility, securely pack items in their original packaging. If items arrive broken, this will affect your exchange.

• You pay the cost of shipping to us, we will ship the new fragrance at our expense.

Missing Package

If your package shows as delivered but hasn't arrived, we're happy to initiate an investigation with the carrier.  Please contact customer service at [email protected] or 1-877-823-5138 to start an investigation and help find a solution to your missing package.

Important Notes

• Items not in their original condition or without the required photos may affect the refund amount.

• Refunds get issued in the original form of payment or as store credit, based on your preference.

Thank you for shopping with Habersham Candle. We appreciate your business and are here to ensure a pleasant shopping experience. If you have any questions or need further assistance, please don't hesitate to contact our Customer Service Center at [email protected] or 1-877-823-5138.