Frequently Asked Questions (FAQs)

General Information

  1. What is Habersham Candle Company known for?
    • Habersham Candle Company has been a leader in the fragrance and candle industry for 20+ years.  We are also known for producing high quality candles and home fragranced items.
  2. Where are Habersham Candle products made?
    • All Habersham Candle products are proudly made in the USA, a testament to our unwavering commitment to high-quality craftsmanship and meticulous attention to detail.
  3. What types of products does Habersham Candle offer?
    • We offer a range of high quality candles and other products, such as:

3 Wick Candles 

  • Wooden Cross Wick Candles
  • Outdoor Candles
  • Rondure Candles
  • Soaps
  • Accessories (stands)

Ordering and Payment

  1. How can I place an order on Habersham Candle’s website?
    • To place an order, simply browse our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. It's that simple!
  2. What payment methods are accepted?
    • We accept major credit cards (Visa, MasterCard, American Express, Discover, Diners Club) Shop Pay, Apple Pay, Google Pay, Meta Pay & Amazon Pay for secure and convenient payment processing.
  3. Can I change or cancel my order once it has been placed?
    • If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Shipping and Delivery

  1. What are the shipping options available?
    • We offer standard shipping from most carriers.  We will handle the shipping carrier selection to provide you with the best possible service.
  2. Do you ship internationally?
    • No, we only offer shipping to the continental United States.
  3. How can I track my order?
    • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
  4. What should I do if my order arrives damaged?
    • If your order arrives damaged, please contact our customer service team immediately with photos of the damaged items. We will arrange for a replacement or refund as quickly as possible.

Product Information

    • Can I use Habersham Candle products outdoors?
      • Most of our products are designed for indoor use. Using them outdoors may affect their performance and longevity.
    • What should I do if I have a fragrance sensitivity?
      • If you have a fragrance sensitivity, we recommend choosing our milder scents or placing the product in a well-ventilated area to minimize any potential irritation.

    Returns and Exchanges

    1. What is your return policy?
      • We offer a 15-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return.
    2. How do I return an item?
      • Please contact our customer service team for return instructions and a return authorization number. Items must be returned in their original packaging.
    3. Will I receive a refund for my return?
      • Yes, you will receive a refund equal to the purchase price of the returned item, excluding any shipping charges. Refunds are processed within 7-10 business days after we receive the returned item. 
    4. Can I exchange an item?
      • If you want to exchange an item after placing an order, please contact our customer service team for assistance. Exchanges are subject to product availability.

    Customer Service

    1. How can I contact customer service?
      • You can contact our customer service team by email at support@habershamcandle.com or by phone at 877-823-5138. Our team is available Monday through Friday, 9 AM to 5 PM EST.
    2. Do you offer personalized recommendations?
      • Yes, our customer service team is happy to help you find the perfect products based on your preferences and needs. Please reach out to us for personalized recommendations.
    3. How can I provide feedback about my purchase?
      • We value your feedback and encourage you to leave a review on our website or contact us directly with your comments and suggestions.

    Additional Information

    1. Do you offer wholesale or bulk purchasing options?
      • Yes, we offer wholesale and bulk purchasing options for retailers and event planners. Please contact our customer service team for more information.